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Phone Solutions for Hearing and Speech Impaired

The National Relay Service

The National Relay Service (NRS) is an Australian Government initiative that connects people who are Deaf, or have a hearing or speech impairment with phone users.

Users who are deaf or have a hearing or speech impairment can contact Council through the National Relay Service.


How to contact Council using the National Relay Service:

  • TTY users: phone 133 677 then ask for (03) 8571 1000
  • Speak and Listen users: phone 1300 555 727 then ask for (03) 8571 1000
  • Internet relay users: connect to www.internet-relay.nrscall.gov.au/. Type the number (03) 8571 1000 to make a call.

For more information on the National Relay Service go to www.relayservice.gov.au.

For Help Desk services contact the office Monday-Friday from 8am-6pm via phone on 1800 555 660 or TTY 1800 555 630 or via email helpdesk@relayservice.com.au.

Email

You can also contact Council by emailing council@cgd.vic.gov.au. In your email please inform us that you are speech or hearing impaired and what your preferred contact method is (TTY, email, National Relay Service).