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The City of Greater Dandenong Welcomes All

The City of Greater Dandenong Welcomes All

Asylum Seekers and Refugees: Services and Programs

The City of Greater Dandenong has a population of approximately 144,000 people from over 150 nations. Of these, more than half were born overseas, with 51 per cent from non-English speaking countries. 

Council, as well as community organisations and local business, supports refugees and asylum seekers to help achieve a healthy, active and safe life in this community. 

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Advice and assistance

The below services can offer advice and support to refugees and asylum seekers on a range of issues ranging from housing, community support and access, language skills, facilities and health.

General information and support for asylum seekers

Asylum Seeker Assistance Project (UNOH Mission)
Phone: 9701 7114 / 0431 193 810
Address: 2/6-12 Airlie Avenue, Dandenong

Asylum Seeker Centre
Phone: 9802 5268
Address: Jesus House Melbourne, Level 1, 26, McCrae Street Dandenong

Asylum Seeker Resource Centre
Phone: 8772 1380

Ethnic Communities Council of Victoria
Phone: 9349 4122

Federation of Ethnic Communities of Australia
Phone: (02) 6282 5755

Migration Support Programs (Red Cross)
Phone: 8327 7370

Status Resolution Support Services (AMES Australia)
Phone: 8791 2498

South East Community Links, Dandenong CAB Division
Phone: 9791 8344

Life without Barriers
Phone: 8752 8500
Address: Level 2, 1-7 Langhorne Street, Dandenong Plaza, Dandenong 3175
Postal Address: PO Box 597, Dandenong 3175

Red Cross
Phone: 8327 7370
311 Lonsdale Street, Dandenong 3175

Refugee Council of Australia
Phone: 9600 3302

South East Community Links, Springvale CAAB Division
Phone: 9546 5255

Southern Migrant and Refugee Centre
Phone: 9767 1900

Victorian Refugee Health Network


Help learning English  

Library Language and Literacy Program
Helps to learn English, prepare for IELTs, improve reading, writing and literacy and obtain further study and employment information. drop-in sessions and one-on-one appoitments.
More information

AMES Australia Dandenong
Phone: 9794 5065
Address: Level 2-5, 280 Thomas Street Dandenong 3175

AMES Australia Noble Park
Phone: 8558 8870
Address: Building D, 60 Douglas Street, Noble Park 3174

AMES Australia Springvale
Phone: 13 26 37
Address: 126-132 Springvale Road, Springvale 3171

Assistance with health care

Refugee Health and Wellbeing Service - Monash Health Community
Phone: 9792 8100
Address: 122 Thomas Street, Dandenong 

Assistance for survivors of torture

Foundation House
Phone: 8788 3333 / 9388 0022
Address: 155 Foster Street, Dandenong 

Legal advice and assistance

Springvale Monash Legal Service Inc.
Phone: 9545 7400 ‎
Address: 5 Osborne Ave, Springvale 

Family violence assistance

In Touch Multicultural Centre against Family Violence
Phone: 1800 755 988

Humanitarian Settlement Services

AMES Australia Noble Park
Phone: 8558 8870
Address: Building D, 60 Douglas Street, Noble Park 3174

South East Community Links, Springvale CAAB Division
Settlement Services to all eligible clients in Greater Dandenong City and South Eastern Outer Melbourne
Phone: 9546 5255
Address: 5 Osborne Avenue, Springvale 

Programs funded under Settlement Grants Program

African Communities Foundation Australia (ACFA)
Settlement services for eligible African clients in Greater Dandenong City.
Phone: 9948 8777

Springvale Indo-Chinese Mutual Assistance Association Inc
Settlement services for eligible Vietnamese family stream clients in Greater Dandenong City.
Phone: 9547 7939
Address: 9 Hillcrest Grove, Springvale

Cambodian Association of Victoria Inc
Community coordination services for Cambodian clients in Melbourne.
Phone: 9546 3466
Address: 52 Queens Avenue, Springvale

Women's Health in the South East Inc – Dandenong
Settlement services for eligible female clients in Greater Dandenong, Frankston and South Eastern Outer Melbourne.
Phone: 9794 8677
Address: 2/31 Princes Highway, Dandenong

Southern Migrant and Refugee Centre
Settlement services including immigration assistance to eligible clients in Greater Dandenong, and South Eastern Melbourne.
Phone: 9767 1900
Address: 39 Clow Street, Dandenong

CatholicCare Archdiocese of Melbourne – Dandenong
Settlement services for eligible clients in Western Melbourne and youth in Greater Dandenong City.
Phone: 8710 9600
Address: 224 Thomas Street, Dandenong

Government organisations and departments

Department of Immigration and Border Protection
Phone: 131 881

Victorian Multicultural Commission (VMC)
Phone: (03) 9651 0651
Fax: (03) 9651 0612

Victorian Equal Opportunity and Human Rights Commission
Phone: 1300 891 848

Australian Human Rights Commission
Phone: 1300 369 711

Department of Social Services
Phone: 1300 653 227

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Directories, applications and guides

The Beginning a life in Australia booklet provides useful national, state/territory and local settlement information for migrants, humanitarian entrants, their sponsors and service providers. This information is available to download in English and 37 community languages.

Australian Government Visa Guide contains fact sheets translated into 13 languages on Australian Government Support for Temporary Humanitarian Stay (449), Temporary Humanitarian Concern (786), Temporary Protection (785) and Safe Haven Enterprise (790) visa holders.

The Asylum Explained website contains helpful information about seeking asylum in Australia.

The SBS Settlement Guide website talks about life in Australia and a range of issues that affect people when settling.

Council’s online community directory is a free online service that lists community organisations. Access is free and it can be used to either promote your service or to find local services. 

The South East Region Refugee and Asylum Seeker Service Directory contains information about agencies that offer advice and support to refugees and asylum seekers.

The English for Asylum Seekers app was created by the Asylum Seeker Resource Centre and help people find English classes in Greater Dandenong.

Avocare Emergency Relief Directory website lists essential information on wide range of services available in the Greater Dandenong region. Users can perform a search by organisation name, location or service.

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Getting involved in the community

Garden Renewal Asylum Seeker Program

Garden Renewal Asylum Seeker Program (GRASP) is Council’s award winning volunteer program which organises volunteers from asylum seeker backgrounds to work alongside Council’s Bushland and Garden Services.

In one of the programs, a small group volunteers set about revitalising the Roth Hetherington Reserve in Keysborough while learning about Australian flora and even how to make a perfect billy tea!  Participants receive training and safety equipment, develop new skills including teamwork and gardening, and gain self-worth and a sense of accomplishment.

For more information or If you would like to register your interest in participating in future rounds of the GRASP program, please contact Council for more information.

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Related information