Address: 29D Buckingham Ave, Springvale VIC 3171
From an interview with Cindy, Linda and Tina that has been edited.
There was an opportunity to take over YOLO and Tina and I were excited about working in this environment. However, we were both a little bit nervous. It was a totally new experience and we weren’t that confident making lattes and cappuccinos.
But we work with beautiful staff who helped us find our feet. After three months we were much more confident.
Linda: They’re fast learners, and they have picked everything up really quickly.
We have very bright customers.
They mostly work in the surrounding offices, in the banks, at the police station, at the schools and at Monash Health.
We have a lot of locals who come here and at around 3pm, a lot students come for our juices, milk-teas and smoothies. We always remember the coffee orders of regulars who come at the same time every day. It is easier for them and us.
We sell a small range of hot foods and a mixture of Western and Vietnamese drinks. Our Vietnamese iced coffee is really popular and with our juices, the Detox and the Pick Me Up are really good. Customers can also create their own combinations, which is something that is unique in Springvale.
The freshness of our drinks also stand out. We go to the market every day to choose our ingredients and - as long as they are of high quality - we don't worry about the price.
We are very careful, and we only pick the best.
Linda: I’ve worked here since YOLO Coffee Café opened and I’ve seen a lot of changes.
Springvale is getting a lot busier with shops opening up all the time and within YOLO, Cindy and Tina have introduced new items on the menu that have been really successful. They are not necessarily based on what is in season. Rather, when they have a new idea, they’ll bring it out and see if it works. If the customers like it, we’ll keep it.
We also have a lot of changes planned. We’re renovating the set up of the shop, the colour of the walls, the counter, the menu and the tables. Everything will look new.
YOLO is getting busier but - with so many cafes in Springvale - we need to change something in order to remain competitive and stand out.
Our sweet-corn milk is also new and it’s already very popular. We’ll be adding a few more desserts, Western and Vietnamese style drinks in the near future.
Customers often tell me that a workmate, friend or family member recommended us to them.
We’ve developed such strong and beautiful relationships with customers, and they tell so many people about us. It makes me so happy.
So we see ourselves working here for a long time. We love it here.