Public Transport Ombudsman Victoria
01 May 2017
As there are a significant number of public transport projects underway across Victoria which are likely to impact (or are already impacting) the community, Council wanted to ensure that residents know that the Public Transport Ombudsman Victoria service is available to the community should support be required to resolve public transport issues that may arise.
About the Public Transport Ombudsman
The Public Transport Ombudsman (PTO) is a not-for-profit, independent dispute resolution body that provides a free, fair and informal service to resolve complaints about Victorian public transport operators who are members of the Public Transport Ombudsman Scheme.
Members of the Public Transport Ombudsman Scheme are:
The service is available to help residents resolve disputes or issues involving:
For more information or request for assistance
The community can resolve public transport related concerns or complaints and improve transport services in the Greater Dandenong area by using the following recourses:
Telephone: 1800 466 865
Visit website: www.ptovic.com.au
Joining the Public Transport Ombudsman Facebook page: www.facebook.com/PublicTransportOmbudsman
Watch a short video that explains the service at www.ptovic.com.au/publications-a-media/pto-videos