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Phone solutions for hearing and speech impaired
The National Relay Service
The National Relay Service (NRS) is an Australian Government initiative that connects people who are Deaf, or have a hearing or speech impairment with phone users.
Users who are deaf or have a hearing or speech impairment can contact Council through the National Relay Service.
How to contact Council using the National Relay Service:
- TTY users: phone 133 677 then ask for (03) 8571 1000
- Speak and Listen users: phone 1300 555 727 then ask for (03) 8571 1000
- Internet relay users: connect to www.internet-relay.nrscall.gov.au/. Type the number (03) 8571 1000 to make a call.
For more information on the National Relay Service go to www.relayservice.gov.au.
For Help Desk services contact the office Monday-Friday from 8am-6pm via phone on 1800 555 660 or TTY 1800 555 630 or via email helpdesk@relayservice.com.au.
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Email
You can also contact Council by emailing council@cgd.vic.gov.au. In your email please inform us that you are speech or hearing impaired and what your preferred contact method is (TTY, email, National Relay Service).
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